Digital Marketing Agency Profit Margin – What Should It Be and How to Improve Yours?

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Digital marketing has become an increasingly important aspect of businesses in today's digital age. As more and more companies turn to digital marketing agencies to help them navigate the complex world of online advertising, social media marketing and promotion, it is essential for these agencies to focus on profitability to ensure long-term sustainability. In this blog, we will delve into the topic of digital marketing agency profit margins, exploring what a good profit margin should be and how you can improve your own.

As someone who has run a marketing agency in the past, I understand first-hand the importance of focusing on profitability (rather than solely revenue). At my agency, we made a conscious effort to focus on profit in everything we did, from the services we offered to the clients we took on and how we monitored internal activity.

While we certainly wanted to provide value to our clients and help them achieve their marketing goals, we also recognised that we needed to make a profit to keep a strong cash flow, sustain and grow the business, invest in our team and infrastructure, and continue providing top-quality service.

Knowing your profit numbers is crucial for the success of any business. It allows you to understand where you stand financially, what areas of the business are performing well, and where you need to make improvements. By keeping a close eye on your profit margins, you can make informed decisions about how to grow your business and improve profitability over time.

In the rest of this article, we will explore some of the strategies that digital agencies can use to improve their profit margins, including streamlining operations, focusing on high-value clients, and utilising technology to automate processes. By implementing these strategies, digital marketing agencies can achieve greater profitability and build a stronger, more sustainable business in the long run.

What is A Healthy Profit Margin For A Digital Marketing Agency?

Profit margin is an important metric for your agency to monitor and measure. It represents the percentage of revenue that is left over after all expenses have been paid. In other words, it shows how much profit an agency is making for every pound of revenue generated.

So, what is a healthy profit margin for the average marketing agency? While there is no one-size-fits-all answer to this question, a good benchmark is around 20-30%. This means that for every pound of revenue generated, the agency is making a profit of 20-30 pence. However, it is important to note that profit margins can vary depending on several factors, including the size of the agency, the types of services it offers, the market it targets and the market conditions in which it operates.

A healthy profit margin is important for several reasons. Firstly, it ensures that the agency has enough cash flow to cover its expenses and invest in growth. Without a healthy profit margin, the agency may struggle to pay its bills or expand its services. Secondly, a healthy profit margin demonstrates to investors and stakeholders that the agency is financially stable and has a sustainable business model. This can be important when seeking funding, partnerships or when selling your agency.

In addition to demonstrating financial stability, a healthy profit margin can also help a digital agency attract and retain clients. Clients want to work with agencies that are financially stable and have a track record of success. A healthy profit margin can be a sign that the agency is delivering value to its clients and is able to invest in its team and services to provide even better results in the future.

How To Calculate Your Agency’s Profitability

There are two types of profit that are commonly used to calculate profit margin: net profit and gross profit.

Gross profit margin is the difference between the revenue generated by a business and the cost of goods sold (COGS). COGS includes all of the direct costs associated with producing and selling a product or service, such as raw materials, labour costs, software subscriptions etc.

Net profit, on the other hand, is the amount of profit left over after all of the company's expenses have been paid, including COGS, overheads, taxes and other expenses.

To calculate net profit margin, follow these steps:

1. Determine the agency's total revenue for a given period

This can be done by adding up all revenue generated from clients during that period, including any retainer fees, project fees, or other sources of revenue.

2. Determine the cost of goods sold (COGS) for that same period

COGS includes all the direct costs associated with producing and delivering services to clients, such as salaries for employees, software subscriptions, and any other expenses directly related to providing services.

3. Determine the agency's overhead expenses for that same period

Overhead expenses include all indirect costs of running the agency, such as rent, utilities, marketing expenses, and salaries for non-client-facing employees.

4. Subtract COGS and overhead expenses from total revenue to determine the agency's gross profit

5. Subtract taxes and any other expenses from gross profit to determine the agency's net profit

6. Divide the net profit by total revenue to determine the net profit margin as a percentage

For example, if an agency generated £1,000,000 in revenue, had COGS of £500,000, and overhead expenses of £250,000, its gross profit would be £250,000. If taxes and other expenses totalled £50,000, its net profit would be £200,000. Dividing net profit by total revenue yields a net profit margin of 20%.

By calculating net profit margin on a regular basis, a digital marketing agency can monitor its profitability and make informed decisions about pricing, expenses, and other business strategies to ensure long-term financial success.

5 Strategies to Increase Your Agency’s Profitability

If you are not currently in the 20-30% margin range, here are 5 strategies you can use to increase your profit margin.

1. Increase Prices

One strategy to increase a digital marketing agency's profitability is to increase prices. Agencies can assess their pricing structure and determine if they are charging the appropriate amount for the value they deliver and the market they serve.

Increasing prices can help generate more revenue without necessarily increasing the number of clients, ultimately leading to higher profitability. You should aim to take a value based pricing approach rather than selling time or project fees. Read more about value pricing here.

2. Focus on high-margin services

Another strategy is to focus on high-margin services that generate more revenue per hour worked. Agencies can review their current services and identify which ones are the most profitable, then allocate more resources to these services to increase profitability.

3. Reduce overhead costs

A third strategy is to reduce overhead costs to improve profitability. Overhead costs, such as rent, utilities, fees spent on freelancers and salaries for non-client-facing staff, can add up quickly and eat into profits. Agencies can review their expenses and identify areas where costs can be reduced, such as moving to smaller office space or remote working, renegotiating contracts with vendors, or outsourcing non-core functions.

4. Increase employee productivity

A fourth strategy is to increase employee productivity to generate more revenue per employee. Agencies can assess their current processes and identify areas where efficiencies can be gained, such as streamlining project management processes or improving collaboration tools to reduce time spent on administrative tasks.

Make sure you and your team are tracking time and ensure that the time they spend on a client account is in line with the fee a client is paying. There is no better way of ensuring internal efficiency than using a time-tracking tool.

5. Focus on client retention and growth

A fifth strategy is to focus on client retention to generate recurring revenue and look for new revenue opportunities with existing clients. This reduces the costs associated with acquiring new clients. Agencies can focus on delivering exceptional results and providing excellent customer service to keep clients happy and willing to continue working with the agency. This can also lead to referrals and recommendations, which can help generate new business without additional marketing costs.

How Can A Coach Help You?

A coach can be an invaluable resource for a digital agency looking to maximise their profits. Here are a few ways a coach can help:

1. Develop a clear business strategy

A coach can work with a digital agency to develop a clear business strategy that focuses on maximising profitability. This can include identifying the agency's target market, developing a pricing strategy, and identifying areas where the agency can reduce costs.

2. Identify opportunities for growth

A coach can help a digital agency identify opportunities for growth and expansion. This can include developing new services, targeting new markets, or exploring new revenue streams. By identifying areas for growth, the agency can increase its revenue and profits.

3. Improve time management

A coach can help a digital agency improve its time management skills. This can include developing a schedule that prioritizes high-value tasks, delegating tasks to team members, and implementing processes that increase efficiency. By improving time management, the agency can increase productivity and profitability.

4. Develop a sales and marketing plan

A coach can work with a digital agency to develop a sales and marketing plan that focuses on generating more revenue. This can include identifying target customers, developing messaging and branding, and implementing a marketing strategy that focuses on driving leads and sales.

5. Implement financial management tools

A coach can help a digital agency implement financial management tools that enable the agency to track expenses, monitor revenue, and identify areas for improvement. This can include implementing accounting software, developing financial dashboards, and analysing financial data to make informed business decisions.

Overall, a coach can provide a digital agency with the guidance and support needed to maximise profitability. By working with a coach, the agency can identify areas for improvement, develop a clear strategy, and implement tactics that increase revenue and profits.

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