The Perennial Puzzle: Why Marketing Agencies Struggle with Their Own Marketing

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April 11, 2024

In the curious case of the cobbler's children who have no shoes, marketing agencies often fall into a similar paradox. They excel at advising clients, crafting successful campaigns, and driving others' brand growth, yet when it comes to their own marketing efforts, they falter. Why is it that these purveyors of promotional prowess fail to apply their expertise to their own business? Today, we unravel this puzzle and offer insights into how agencies can break the cycle of inconsistency and embrace the power of effective self-marketing.

Identifying the Challenges

The Hamster Wheel of Client Service

For many in the industry, the day-to-day grind of maintaining client relationships and pushing out campaign after campaign leaves little to no room for internal marketing initiatives. Agencies range in size and structure, but the constant is often the relentless pace that precludes strategic inward focus.

The Reliance on Referrals and Word-of-Mouth

Some agencies lean heavily on word-of-mouth and referrals, perceiving these as sufficient business development strategies. However, this approach is far from strategic—it's opportunistic at best, relegating marketing to a "nice-to-have" rather than a necessity.

Short-Term Thinking and the Allure of Instant Results

We live in an era that craves immediate gratification, leading many to disregard marketing strategies that pay off in the medium to long term. The commitment to consistent, protracted efforts is daunting, leading to premature abandonment or avoidance.

Aversion to the Hard Yards

Let's not skirt around the truth—substantial marketing efforts require substantial work. The realisation of this can deter even the most ambitious agencies from embarking on their marketing journey.

The Benevolent Benefits of Internal Marketing

Validation of Advice

When agencies practise what they preach, they validate their methods and strategies through their own success, bolstering confidence in recommending these practices to clients.

Refinement of Services

Continual application of marketing strategies fosters iterative improvement, enabling agencies to fine-tune their offerings based on firsthand results.

Confidence in Consultation

Knowing that the advice given to clients has been battle-tested in their own pursuits allows for confident consultation, enhancing credibility and authority.

Achievement of Tangible Results

Ultimately, the proof is in the prosperity. Agencies that consistently market themselves reap the fruits of their labour, escaping the feast-or-famine cycle and fortifying their business.

Strategies for Successful Agency Marketing

Crafting a Systematic Approach

Agencies must craft and adhere to a system, focusing on effective strategies, scheduling dedicated time for marketing efforts, and not expecting overnight results.

Combatting the Seduction of Shiny New Objects

There’s a need to resist the enticement of every new marketing fad. Instead, doubling down on tried-and-true methods can lead to sustained success.

Delegation and Outsourcing

Outsourcing aspects of marketing and leveraging virtual assistance can free up time for strategic thought and personal investment in business development.

Turning Insight into Action

The first step is to take a moment to make a plan. Engage in marketing practices that align with your skills, preferences, and where your audience is most responsive. Remember, deploying just a few strategies excellently can be more effective than executing many poorly.

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Conclusion

The discussion boils down to one imperative: marketing agencies must embrace consistent and strategic internal marketing to establish a robust and sustainable business model. By stepping outside the day-to-day demands and prioritising their own marketing as they do for their clients, agencies can stabilise their future and model the success they seek to create for others.

Questions and Answers

Q: Why do marketing agencies often struggle with their own marketing?
A: Marketing agencies tend to struggle with self-marketing due to being caught up in client work, relying excessively on referrals and word-of-mouth, seeking quick results, and naivety towards the effort required.

Q: What is a significant reason many agencies do not prioritise their marketing?
A: A heavy reliance on referrals and word-of-mouth leads to complacency, resulting in marketing being seen as a "luxury" rather than a fundamental necessity.

Q: Why is it crucial for marketing agencies to practise their prescribed strategies?
A: By applying their strategies, agencies demonstrate their effectiveness, gain confidence in their advice, continually refine their service offerings, and attain first-hand results that validate their consultancy.

Q: What is a common pitfall that marketing agencies should avoid?
A: Agencies must avoid the distraction of new, unproven marketing trends—shiny new objects—that promise shortcuts to success but often lead to wasted resources and attention.

Q: How can marketing agencies effectively manage their time to accommodate marketing?
A: Agencies can implement systems, schedule regular marketing activities, delegate tasks, and utilise virtual assistants to ensure consistent marketing efforts are maintained alongside client work.

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Links to the tools I mentioned in this episode: