Business Development with Katie Street

How effective and efficient is your business development? Do you have a process in place that generates a consistent flow of ideal clients?

If not, then listen to today’s podcast interview with my guest, Katie Street, the Founder and Managing Director of Street Agency. 

As you will hear, successful business development starts by getting your agency’s positioning clarified then building robust marketing plans that deliver outreach campaigns and leads.

Katie explains that we need to lead by solving our client’s problems and by providing value in our marketing (‘serve not sell’).

Here’s a glance at this episode…


How Katie landed in the business development world 


The key differences between successful and  less successful agencies in the aspect of growth and new business


Reasons why sales and marketing are important for your agencies growth


Tips in developing easy, consistent and reusable content


How to learn the language of your target audience


The best practices in winning new business opportunities 


How to attract high-quality leads


The biggest impact of the pandemic for new businesses 


Katie’s advice to her younger self


“ I think initially, most agencies go wrong because they don't actually reserve the time or give the new business the time, respect, and money that it needs to really flourish.” - Katie Street

“Doing something is better than nothing. Do things that are going to be. You could say we're all different. Do something that's going to be easy for you and think about how you can reuse that content.” - Katie Street

“The biggest piece of advice that I can give is to think about your audience and what their problems are (and you'll know this because your audience is your clients). If you're solving problems for your clients all the time, you'll start to see trends because that is what we agencies do. We do solve problems usually.” - Katie Street

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 Full Episode Transcription

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Ok, on with today’s show. 

So welcome everybody to today's episode of The Agency Accelerator Podcast. Today we are talking all things about business development, and I'm really excited to be joined by Katie Street. 

Katie runs the Street Agency helping agencies with their new business. More than the typical agency, it helps to get their positioning right, building marketing plans, outreach campaigns and lead generation. Also, Katie runs her own podcast, ‘The Word On The Street’ helping agencies win more business.

I am really excited to have you on the podcast because you and I share similar thoughts on this topic. I'm excited to dig into it with you today. 

First of all, welcome Katie and why don't you give us a bit of a potted history of how your journey has developed in the agency world? 

Thank you, Rob and what a perfect introduction as well. I am so shocked that I haven't spoken to you before. But now, I'm really excited to dig into all things new business and a bit of agency growth stuff as well today.

My history, where do I start? My goodness. Right. Okay, actually I was lucky enough to be thrown away at a very young age because I didn't take the traditional route to life as I don't wish for anything. When I first started work, I was only 17 years old and one of the youngest. It’s the reason why I'm still so young now. I went straight into work fresh out of doing a kind of GMVQ in business because I didn't really know what I wanted to do and needed to earn some money. 

I wanted to get a mortgage at 18 because I was getting some inheritance. Then, I landed on my feet in a job that I just absolutely love. My first ever job was for United Advertising and I worked for Exchange and Mart. I was actually their first-ever field salesperson.  They sent me out to go and meet all the traders. I moved very quickly up the ladder where I started. I was managing the evening sales teams at the grand old age of about 19, probably a salesperson of the year, all that kind of stuff.

It was a great introduction into the world of sales from which I had some fantastic training. I then ended up moving up to London, stayed in the world of publishing and went to work for FHM and started working with agencies selling advertising space, sponsorship deals for things like the High Street Honeys and various other things which are great fun at a young age. Then I actually went client-side and got some funding from an employer that I was with at the time, Penny Ricard, to do my post-grad in marketing, even though it wasn't a grad.

But I had enough work experience under my belt by that point to be, I guess put on the course and spent a few years there, then had a child. By this age, I'm only about 25 by the way, doing ever so well in kind of sales and marketing, then moved back down from London and went into the agency world because down in Bournemouth there was a really fantastic creative hub. I think I've spent the last now. I'm going to show my age now, 12, 13, 14-ish years leading new business and marketing for agencies. 

I've been really lucky and have gone back up to London, although I’ve been living in Bournemouth. I've been really lucky to work with agencies of every size from sitting on the board of some quite small independent agencies with very high growth targets. That's agencies with sort of 8 staff, and also some were sort of 40-50 staff where I kind of led the new business and marketing strategy and also big networked agencies. So I had a really good view of what worked at every single scale.

And then, after years of being poached by lots of agencies to help them run their new business and working with lots of lead generation and new business agencies that I guess got frustrated with, I thought, ‘You know what? I'm going to take the leap and I'm going to go and do it myself.’ I got myself a good contract with my first client and off I went and here we are today, a very fast-growing agency ourselves, I guess because we, Street, is an agency for agencies. It's very exciting. 

I'm sure loads of people, including me, will relate to your journey of how you got to the agency world. Thinking like the thing that got me started in my agency back in ‘92 as a young, arrogant marketing manager for a software company was the fact that I felt like we couldn't hire a decent agency that really understood what we did. I thought, I know I'm going to do it myself. I think for a lot of us, that young, naive innocence kind of helps us because I can't help but think now that I'm old and grey. I wouldn't be brave enough to do some of the things I did back then. But like for you and I sort of worked well, and here we are today. 

I just wanted to sort of start off by asking you the question of what you think are some of the key differences between successful agencies and less successful agencies when it comes to growth and new business and so on? 

That’s a big question. There are probably lots of things that obviously derive success. But from a new business and marketing point of view, I think there are two things that I personally think are really important. First of all, it is just doing things. There's so many agencies, the biggest struggle that most agencies have and all of you guys listening out there will hopefully empathise with. This is just making the time for new business and marketing content, activity, outreach, whatever it might be because as soon as your clients are shouting and you're busy delivering client work, that is the priority, and it should be the priority. It’s what's paying the bills. But what tends to happen is that the new business and the marketing activity, whatever it may be, gets pushed to the back, and it's very easy to get forgotten. You really need that. Because from my point of view, you really need that always-on approach. It's agencies that respect that. I think initially that you invest time and money into developing an in-house team, usually, and I, although we are an agency for agencies, I don't know, most of our clients do have a team.

Also, it's not always just us. Some clients do just use us, but the majority of them do have an in house team as well. I think initially, most agencies go wrong because they don't actually reserve the time or give the new business the time, respect, and money that it needs to really flourish. Then often agree more off the back of that become a whole load of other things, the biggest thing is also giving up too early. 

It's frustrating for me and you, anyone out there who's listening, who's been involved with either hiring a new business person or is a new business person themselves. I think often that new business person is looked upon as the kind of solution to all their problems, and I'm sure people feel the same about agencies like us, and I'm not saying that person isn't going to be the solution to your problems, but to my mind new business and marketing for an agency is everyone's business within the agency. It is not one person's job to deliver all of the new business. It's a team effort, you can't put them and we do. I felt the weight of it on my shoulders many a time thinking, ‘Oh, my goodness, if we don't win this big deal that we've got coming in, I'm going to my next on the line. I'm going to lose my job.’ That's not a nice way for anyone to film. It wouldn't have necessarily even been my fault if we didn't win it. There's a big team involved usually and coming up with the strategy, quoting the job here and then you're selling all of your people, not just your business person. I think that's also something and not giving them enough time. I guess so. That's the third extra. 

One is, it's expected that within six months you'll see fantastic results, and a lot of new business people turn up with a fantastic little black book. I've got one. I've had one and they will hopefully get some leads through and opportunities in early doors that hopefully you'll be able to convert. But the reality is, new business works best when it's always on, and it's been running for over a year. I just think agencies don't give the new business people, person, agency or process enough time sometimes because once you've been doing it and it's consistent and you and I both know this, Rob, I'm sure we're going to talk about it today because I do actually practise what I preach. It works beautifully and it just gets easier and it shouldn't become mature anymore. Hopefully, we can share some ideas around that today. 

I mean, listen, you could. It almost looks like I've given you a script of what to say which trust me, everybody happened because otherwise what happens is agencies lurched from feast to famine right there in that place of a feast. They've got absolutely no time to do anything but service clients. They're trying to juggle 20 different demands. Business development goes out the window, marketing goes out, the window projects come to an end often through no fault of your own, because things happen.

Then suddenly you're looking at an empty order book, and you panic at that point because you need to pay your bills. That panic leads to, as far as I can see, two things that often happen: one is that you take on any kind of client. If you take on the wrong kind of client that doesn't fit in your core niche then or your sweet spot, then they are really difficult to keep happy. You end up over-servicing them, which creates more stress in the agency, and the second thing people do is they discount because they're desperate to win business, so they discount their services.

Now I'm filling our time with less profitable work, and again that leads to stress. I talk about being stuck on the client service hamster Wheel of Doom, and I need to trademark that term because I talked about it all the time to my clients, and this is the thing. Like, if you're stuck on that client service hamster Wheel of Doom, you've got no time to do any marketing or any business development. As Katie says, you have to protect that time and it doesn't matter how busy you get. You just have to think this is how much time I got for servicing clients. 

I really like this expression that you used the always on. It was a kind of mentality towards your sales and marketing. 

Yes and I think you've got to look at it like that now, I know your audience tends to be between smaller agencies from one person all the way up to 25 and we sit bang in the middle of that. I think we've just recruited our 14th member of staff and will probably be about 20. Hopefully, we’re. I mean, we're probably by the end of our financial year will probably be at about 25. The reason that we're growing is that from day one well, I say they want that's a fib. I am a new business and marketing person, and I know the importance of it. Maybe not from day one, but within the first six months, I had recruited someone to solely do our marketing, and I know the importance of that and it feels risky. At one stage there were only four of us, and this person is 25% of my agency’s staff costs going on someone that isn't delivering work for me. But it has been absolutely essential to us growing. Now we have a team of two if you exclude me. We're just moving one of the other staff actually into a new business role to support me on the new business. We're recruiting another digital marketing exec. We will actually be a relatively small agency for employees dedicated to our sales and marketing, which is absolute for me.

Most agencies that we work with are three times the size of us and don't have four people in their team, but it does work. There are smart things. We do work using digital marketing, apprentices, etc. I'm not saying that we're spending thousands, but clever about how we're doing it and I'm certainly leading that team. But I think, if you don't recruit for that team, it will always happen that client work will come first. Even if you're trying to segregate partial time from one of your staff members.

That's what a lot of people do, right? Let’s say, one of your clients is us. Then, of course, that client goes to the back of the queue. I know loads of people are going to relate to this, and they're probably shouting at the computer or their phone and they listen to this while driving along. That's all very well in theory. But I'm stuck on the client service Hamster Wheel of Doom. What do I do to get off? What would be your tip to someone, an agency who's really busy, who's super stretched, who is not thinking about this because they've got enough money coming today and they're not thinking about the future enough? What advice would you give them? What would be your words of wisdom? 

I think one is to do something. Always doing something is better than doing nothing. I talk a lot on my podcast about solving and not selling again. One of the big reasons that agencies often don't do well is they don't think about the needs of their audience, and they just start pushing out, like doing cold calling or recruiting lead-gen agencies that's gonna bash the phones and basically sell to them going, ‘Look at us. Look how great we are.’ Totally the wrong approach. I'm not saying that you won't get some potential leads from that, but they won't be quality leads.

The biggest piece of advice that I can give is one, think about your audience what their problems are, and you'll know this because your audience is your clients. If you're solving problems for your clients all the time, you'll start to see trends because that is what we agencies do. We do solve problems usually. 

You know what key topics and things that you should be talking about. First of all, I think about your content strategy. ‘What are the problems of your audience? How can you help solve them and develop content around that?’ But that doesn't have to mean you are waiting for your next project to go live and going. ‘Well, I can't write case studies. You don't need case study content.’ 

I have built my whole agency without having a single case study on my website. I'm not saying that we're not doing our website at the moment and about to publish studies, but I have got to this stage without publishing any case studies on my website. 

Sorry to interrupt, but it's funny how people put these roadblocks in their way because I can just hear people saying, ‘Oh, I can't start doing this because I don't have the case studies to back it up,’ which doesn't really matter, does it? It's like you say if you understand the pain that someone is in that you can solve and that's what you talk about, then people are going to be interested in listening to you.

That is it. If you can start developing and think about the way that I have structured our content is easy and manageable for us to develop. I mean, I don't think my marketing team would agree with this, but it feels easy to me, maybe not much to them, because it's a full-time job for them. However, what we have done is made sure that we develop content that is reusable and that we can shatter down. Try and think of something that's going to be easy for you as a business owner or someone responsible, or leading the sales and marketing or responsible for getting new clients in. Think of the things that you can do that are going to be easy and repeatable because you want to have consistent content that's continually being pushed out to market. 

Think about what you can use or what you can do to help you develop that. For some people, that's writing content and insights posts, recording a podcast for some people that are hosting Webinars, hosting physical events, recording YouTube videos, or whatever it might be or creating some form of social content, whatever it is, just start. And if you start small, then that's absolutely fine. You test it, you see what the engagements are like and you just start doing something. 

Doing something is better than nothing. Do things that are going to be. You could say we're all different. Do something that's going to be easy for you and think about how you can reuse that content. 

Another thing that I see agencies do. I'm going off on the right tangent and have got many things I want to touch upon that whole what you're about to go into now. Let's go with that. Because just before we came on there, Katie and I were talking about some of the webinars that Katie runs every month and how well they're doing. And Katie was talking to me about how they took that content and reusing it. Then, just talk a bit about that and inspire people how they can do the same thing with their content. 

Yes, the webinar is something that we do once a month, but it probably produces us at least 10 pieces of content a month. It's a live event itself, we host it on Zoom as a Zoom webinar we usually have. We've got 1200 people signed up. Now it's just an amazing boast about that. But we recorded live. We usually now probably have around 25% attendance, and then we push it out via YouTube and on video and people go back and watch them. But that produces us a live event. It produces a video that we edit and put onto YouTube, there are two different assets. We then use that video and cut it up into social clips that we will push out throughout the month and to promote next month's webinar. We might do three or four video clips.

We also, in fact, one of the most valuable pieces of content that we have found in the past few months in terms of growth and engagement, are the really nice value SlideShare, you'll see them on LinkedIn and Instagram where you're giving a statement or extra piece of information or some value add on each slide we create a value post out of it, and we also write up the whole webinar itself and pop that on to our website now. 

We also don't just leave it there. We then use email marketing, and we'll pull things out in the email to push that out to our engaged data set. We use one. We do one thing, which takes me an hour to record, and then I'm not saying that it's not the easiest thing to do to cut up all that content. But there are many great platforms out there like I don't know if lately, that enables you. I think that Gary Vaynerchuk and I are going to check that lately is the right platform, but that enables you to cut that content up and produce you. It will actually, even it will learn the language and the things that your audience wants to hear about, and things that remarketing perspective are going to help get you noticed, and it will then pick out the right time codes for you. It will write your post for you, and it will cut the video into the section that you want it all. You've then got to publish it. I mean, there are many things out there, and what we do is try to make it easy for ourselves. We're always on the lookout for cool new tech like that as well.

It's amazing. Listen, if people are feeling overwhelmed by this, you need to take Katie's advice, which is to do one thing. Do it really well and then think about how many different ways you can cut it. I mean, in a more simplistic way. 

If you take this podcast, well, we're recording this podcast, all go on onto the podcast channel and distributed via the various channels like Apple Podcast. But we're also recording a video of it, so we can post that on YouTube. We will also cut up some of this video to promote social media, create an audio gramme that we can use to promote on social media and so on. 

Even with a simple thing, it's not simple, But a thing like this, we are finding five or six ways of reusing the content and I think what I see is I have my group coaching programme showing them this diagram.

Last time we had a group which was a circle with a big warning sign in the middle of it. At the top of the circle, it says ‘new marketing or business development idea’. The second box was, ‘trying it for a while and implementing it.’ The third box was ‘Well Rob it might work for you, but it's not working for me’. Then it goes back to the top and moves on to the next shiny new object. I think this goes back to your point earlier, which is you have to be consistent and persistent with stuff.

There is almost no despite what crazy people on Instagram and Facebook will tell you. There is no magic bullet to this. You have to do a few things, do them really consistently and stick at them even if you feel like you're not getting anywhere. As long as you're being smart, looking at analytics, refining things and understanding your audience, you have to be persistent with it. 

Yes, it's true. In fact, I had the lovely Lucy on my podcast recently, and she said something that I can totally resonate with. You speak to agencies that we did a webinar, but we just didn't really get anything from it. Yes, because you did it once. You didn't reuse the content, you didn't let it live and breathe and you did it once. Then you're hoping to get, what, 10 leads and 10 meetings and it looks. I mean, obviously, we have had occasions where we've done that. We did a webinar for a client, and we've had 4-5 meetings straight off the back of it. Luckily, they've had two opportunities that they've managed to convert.

But you've got to look at the whole of your new business, funnel and cycle and pipeline. If you've got half a brain, you'll realise you're doing that one thing. It might take you six months to a year to convert any actual paid work from that. It might not do, but you can get lucky. We've done some fantastic physical events for clients where within a few months, they've converted three or four clients, but you've got to give it the time, and it always works better if you're consistent and you've got that always-on approach.

I guess people want a shortcut. We live in a very sort of impatient society now, an immediate society and they want that gratification immediately. You're not going to get it. 

Let me just ask you a bit of a controversial or it might not be a controversial question, but this is sort of my experience and my view with my clients around the new business often they try to outsource the completely new business problem as they see it to someone else, and they might hire a new biz agency or lead-gen agency. They might even try something like telemarketing, which I'm not sure works at all anymore, or they might hire an expensive business development manager, and it often ends up costing them a lot of money and a lot of time, but it doesn't deliver the results. I always end up telling my clients that the best people to sell your agency are you, the agency owner or the senior team. I'm sure that's a bit of a polarised black and white view, and I'm sure there is a lot of greys there. But what's your view on that? What, your response to that? 

Well, do you know what? It's why I set up my own agency because I always did better at leading new business than any of the kind of lead gen newbies agencies that we recruited. I knew that there was a better way to do it. I'm not saying that we are the answer to all of the agency's new business problems. You do have to look holistically at the new business process from beginning to end and make sure, for instance, I think a lot of agencies and I hear this all the time, ‘We just need leads, we’re fantastic at converting. We just need qualified, good leads.’ 

If you can get some leads, I will smash them. Some of the agencies do that. But more often than not, there needs to be some work done on the conversion process as well. Actually, we've started doing some consultancy with a lot of our clients on that and helping them with that opportunity to win the process, the attraction side of things. 

I think 100% you cannot rely on someone like the Street Agency or the various other newbies, consultancy fees, marketing agencies, technologies that are out there to come in and solve all of your problems. You've got to give it enough time, love and respect internally as well. Also, I think certainly, some of the smaller agencies that we work with will be starting to get some fantastic leads and opportunities but then they're like, ‘Oh, we're really busy. We can't have that meeting until next week’. 

That's why you're going to lose the opportunity because you're not giving it the love we've worked really hard to get you these meetings and opportunities, and then you're going, ‘Oh, we're really busy.’ I might be able to have a call with them next week. Well, they have gone to someone else by then. You have to give the new business the respect it deserves. If you've got the wrong attitude to it and I think your new business sales, whatever you want to call what we do I often refer to what we do more is actually marketing than I do sales. It does achieve sales. 

At the end of the day. It's what we're working towards. If you don't give it the time or respect at any stage of the journey and you don't treat it right, you won't win because there will always be an agency that is faster, smarter, working, and harder. You've always got to think, ‘What is the extra that I can deliver? How can I be asking better questions, delivering a more exciting response to an RFP or a more elaborate pitch that really shows that I care?’ You've got to go extra at every stage in the journey, and if you don't, then there'll always be someone else's.

Yes, it's true. I really liked it when I was sort of prepping for today's podcast. I'm just looking at your website and LinkedIn profile and so on. I really like your holistic reproach and it's funny, as you were saying, holistic. I was writing that word down on my iPad because you don't just look at the lead gen piece. You look at the whole thing from the agency's positioning, and I guess often you must see the situation where a kind of an agency asked you to go and solve Problem A, like generating more leads for us. But when you look under the hood, you realise that actually, they've got Problem B that needs solving. Like, for example, they don't have a clear proposition. They're trying to be a generalist. They don't have a clear niche there. They think they're special, but they're not, and you've got to burst their bubble. I guess you just have to look at all of that stuff before you can actually start implementing anything. 

Definitely, so much I want to talk about. But definitely, that first piece is really important. If strategically, you don't understand who the audience that really needs you is, they need you more than any other audience, and you don't understand the problems that they have. The whole thing's going to fall flat on its face because you're going to be talking to the wrong people and attracting the wrong kind of leads potentially. That’s the initial strategic piece, I guess, is where we focus so much more time and energy, and a lot of our clients will say to us, ‘Gosh, you said you were different to the others.’

A lot of them have often worked with the others and they're like, ‘Gosh, you really are!  You really do treat this differently,’ because you have to understand the right messaging and approach right up front because if you don't know what you're going to do and where I believe you are, a lot of agencies will attract the wrong leads. That's going to waste you a lot of time, but also your agencies that often haven't done this before. They don't have that kind of nice big. I always refer to it like a snowball when we start.

We start small and the agencies that we've been working with for two years do so much better with us than the ones that have been working with for six months, and I'm quite honest with our clients about that. The longer and the more you do this, the better it will get. But also it enables them to not qualify in on what you were talking about earlier, which are those really terrible leads and opportunities that aren't the right fit for them. Or they're going to have to heavily discount because they're desperate for work as they haven't got a strong amount of or a hot pipeline of leads, people that they can talk to. They don't know where their next leader is coming from, they get desperate. The discount, they work with the wrong kind of clients that maybe haven't got the right attitude or aren't the perfect fit for them. 

But if you do this right and I can't say this enough. If you do this right, you invest the time and you approach it strategically, it will just get easier. It's no effort for us now. We get 20 to 20-30 new business inquiries a month. We do qualify out, obviously the majority of them. Otherwise, I would be a millionaire. But we do qualify out of a lot of them. However, it does mean we can do that really quickly, and we can refer those leads to the right kind of partners for them. But I have many leads because we've been doing this consistently for a long time basically.

There's nothing like practising what you preach. I guess you have to find the right kind of client that gets this that is willing for you to take a broader view of their business rather than just coming in and generating some leads.

I've got just a quick story of a client, the London agency I worked with years ago, and they contacted the original and said, ‘Hey, can you come and do some sales training with us?’ I'm not really doing sales training, but I went and chatted to them, and they said their problem was that they had a sales team of about four people who were getting a lot of leads and they weren't closing them. They thought they needed some sales training for those salespeople. I said, ‘Look, before we do any of that, what I need to do is do a fact-finding look a bit broader around your agency,’ Then, the issue turned out to be not that the salespeople weren't any good, but their qualification process further up. The sales funnel was really poor. They were handing really inappropriate leads to the sales team, of course, they couldn't close them. I said, ‘Actually, what you need to do is have a better filtering process, a better qualification process that your sales team have left fewer leads to deal with, which when they're not flying all over the place, but they're close at a high rate.’ It was the issue and that we were able to figure that out because we look broader in the agency, which I guess is what you need to do at the beginning of your engagement with clients. 

Definitely. We've onboarded a lot of clients. Especially recently, they have been doing exactly that. They've actually been doing some new business activity and developing content, but maybe it's just not quite right, and therefore they're not getting the right type of leads. They're either qualifying out of them because they're not right for them. or they're going for them and not winning them because they're not right for them. Then, that strategy piece is super important.

Yes, I just want to dig into one other question. I'm conscious of time today, but you and I could probably talk for another two hours. What changes did you see during the pandemic? What was the attitude towards new business? And how did agencies respond? And how did it impact you? 

Good question. Well, it's impacted my business personally, brilliantly. Because I think quite early doors, I knew that lots of agencies had a problem or we're going to have a problem. Then, we started producing helpful content and of course, I did think this is going to be good for us from a new business point of view.

I want to help as many agencies as I can because I know that it will come back tenfold. But we've never been on the Street, and I'm not saying this is going to be forever. We will change this. We've never had to do any sales outreach. All of our marketing means that the right kind of opportunities actually come to us, it does make life very interesting. I'm not saying we don't do any outreach. We do outreach, but we only push out our marketing and help. 

I tell everybody that's the best way of getting new business and it's exactly what I do. I put my marketing out there and I get inbound inquiries. I do very little direct outreach to people. Good for you, that completely concurs with that. 

It works. I'm not saying that we'll do that forever because we will probably start to transition now and we know the type of agency that we can work really well for. We are going to have a bit of a step change, I guess, in that direction. But I think the biggest thing that I saw is the agencies, where many of them turned off their sales and marketing early doors and stopped doing anything because they thought it was the easiest thing to cut. 

Some of these agencies I actually used to work with or for are really struggling now. Their teams have shrunk because there have been other agencies out there that have continued with their marketing outreach. Then, they have continued like we have done to push out helpful content that now their share of voice is much bigger than the ones that didn't.

I think that's something that I saw and, of course, doing what I do. I guess that that would be the case. I mean, it's obvious if you look at any historical stats that those that you have kind of marketed themselves through, whether it be a recession, World War II or whatever it might be, have come out on top because their share of voice was bigger, especially because there were fewer people talking. Therefore, I think that for me is one of the biggest things.

Actually, It took a little bit longer at the beginning of the pandemic for deals to come through. There's been quite a flurry of your agencies that we've been working with over last year. That stuck with it and maybe didn't win as many opportunities last year because it was slower for people to make decisions. Everyone was within the brand world that we're usually marketing our agencies to. Everyone was taking longer to get there or the CFOs were getting involved. Everything was taking all of those that stuck with their marketing. We've got clients that have already won just from their work with us five or six clients this year because this year everyone's taking action. 

I think the market out there a bit like the property market at the moment seems to be very buoyant. There seems to be a lot of positivity out there. This is why I say the biggest thing is to just do it if you can start, you'll do it brilliantly.

Yes, I completely agree with that. I've got a really interesting client who is part of my group coaching programme, and they do PR for health, beauty and scars and that kind of thing. Then, the minute pandemic hit, they literally lost all their clients by one, which was the body that looks after spars. We sat down and put a strategy together, and it was exactly like that. ‘Keep serving your audience. Keep providing value to your audience. Keep inspiring them about how they can keep serving their audience’ Then as things came out of the pandemic, her business is flying now. Because of that, she's also much business. 

I just want to. I really love your solving, not selling. I might have to say that because I always talk to people about ‘You have to get the A. You have to get the 80-20 rule.’ Apply to all of your marketing, which is 80% provide value, 20% sell, and you have to get that balance right but if you don't, then you're either going to be seen as a fantastic resource. As no one will ever buy from you or you're going to piss everybody off, or they're going to unsubscribe from you because you're just trying to sell, sell, sell, which doesn't work.  It's great to have someone who's kind of singing off exactly the same hymn sheet. 

I’m unconscious of time. Katie, I really appreciate your time today, and we should get together again, and there's lots more we could have talked about. But the question I ask all of my guests at the end of an interview is if they could go back in time and give their younger business self a piece of advice, what would it be?

I think the biggest thing that I've probably learned is just to be better, I am very action-focused, but to be braver and I'm very much someone that goes with my gut feeling in life. But I think when I was younger, I would look to other people for reassurance and maybe hold back and wait before I took action. 

Then, I would say the biggest thing is just to try things. Your worst thing is something might not work quite right. But you will learn very quickly that it's not going to work, right? Take action as quickly as you can and doing things would be my advice to my younger self.

Yes, I think it's a really good piece of advice. It was a place for all of us today and being brave, I think as well and putting yourself out there, whether that means, getting on the podcast interview or doing all the webinars and all that kind of stuff for standing up and talking. Get out and do stuff. 

Katie, thanks so much for your time today. If people wanted to reach you, what would be the best way for them to get hold of you?

Yes, put me in an email. Quite easy. My email is quite easy, it's Or find me on LinkedIn, Katie Street. 

We'll share both of those links in the show notes. Also, if we can find that recent platform invention as well. Then I'll list that because I'm gonna go have a look at that as soon as we get off here. 

Thank you so much for your time today. I really appreciate the advice that you're providing our audience, and I'm sure lots of people will hopefully take action after today's episode. 

Brilliant! Thank you for having me, Rob.

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