Rob Da Costa:
Hey, everyone, and welcome back to another episode of the Agency Accelerator, the podcast designed to help you fast track your agency's growth without burning out in the process. I'm your host, Rob Da Costa. And today, we're diving into a topic that is not only essential for scaling your agency, but also crucial for your own sanity. And that is all about the importance of building a strong second tier of leadership and perhaps more importantly, what happens when you don't do that. So let me ask you this. Have you ever found yourself in a situation where you're putting out all the fires all flipping day long feeling overwhelmed by the sheer volume of tasks and the decisions that are landing on your plate? Maybe you've already got a team in place and you're still doing all the heavy lifting Or maybe it's just you wishing you had someone to delegate to. If that sounds familiar, then this episode is definitely tailor made for you. Now in a recent conversation with the prospect which inspired this podcast, and let's call her Jane, I uncovered a common problem that many agency owners face as they start to scale.

Rob Da Costa:
Jane has built a successful business, managing a team of 12. But despite this, she finds herself bogged down in all the details. Constantly correcting mistakes and feeling disappointed with her team performance and constantly having to lurch in to rescue a situation. So today, I'm gonna unpack Jane's story, dig into the root cause of her challenges, and more importantly, share actionable strategies that can help you build a robust second tier of leadership in your agency. So whether you're just starting out or whether you already have a team, it's gonna be really useful for you. This will not only help you free yourself up from the day to day grind, but also empower your team to perform at their best. So stick around because as ever, this episode is filled with practical insights that will help you scale your business. I'm Rob Da Costa, and this is the Agency Accelerator podcast.

Rob Da Costa:
As someone who has stood in your shoes, having started, grown, and sold my own agency, I know just how it feels in the ups and downs of agency life. So this podcast aims to ease your journey just a little by sharing mine and my guests' experiences and advice as you navigate your way to growing a profitable, sustainable, and enjoyable business. So let's kick things off with a story that I think many of you will resonate with. So as I mentioned, I was talking to a prospect who we'll call Jane who has successfully grown her team to 12. And on paper, she's doing everything right. But when we started talking, it became clear that she was far from satisfied. In fact, instead of feeling proud of her accomplishments, she was feeling frustrated, overwhelmed, and quite frankly, knackered. Jane's main issue is that her team wasn't performing up to her expectations.

Rob Da Costa:
She's constantly having to step in to fix their errors, to clarify instructions, to manage tasks that she had delegated and that they should be capable of doing, yet they constantly just let her down. Now this wasn't just a minor annoyance. It was a repeating pattern that was draining her time and her energy. And here's the kicker. Jane wasn't just frustrated with her team. She was also frustrated with herself. She felt like she was stuck in a cycle of micromanagement and firefighting, unable to focus on the strategic aspects of her business. Instead of leading, she was managing and not in a way that was productive.

Rob Da Costa:
Quite frankly, she was constantly stuck on the client service hamster wheel of doom. So let me ask you this. How many of you have been in Jane's shoes? How many of you find yourselves caught caught in the weeds trying to oversee every single detail and feeling like your team isn't stepping up in the way that you had hoped. Now if you're nodding along to this, know that you are absolutely not alone, which is why I want to record this podcast because this is a common struggle for agency owners, especially as your business begins to grow. But here's the thing. The struggle isn't just about your team's performance. It's about the way your business is structured and, more importantly, how you set yourself up as a leader. And it's something I always tell my clients is that when you want someone else to change, the first thing you have to do is look at yourself, and that's exactly the case with Jane.

Rob Da Costa:
So let's dive into why this happens and what you can do to start changing it. Okay. Let's start with a statement of fact that I think you'll all agree with, and that is that we all know that micromanaging is absolutely exhausting. But it's more than just a personal drain. It's a business killer. When you're stuck in the cycle of micromanagement, it's not just your sanity that suffers. Your entire agency can feel the effects and definitely not in a good way. So let me just break this down a bit.

Rob Da Costa:
1st, there is the issue of staff turnover. Imagine being on the receiving end of constant oversight. You're trying to do your job, but every step of the way, there's someone hovering over you, correcting you, second guessing your decisions. And it's not just frustrating. It's demoralizing, especially if you're not really getting the feedback about why your content or copy or design or whatever it is is being changed. And when your team feels like they're not trusted or valued, they're not gonna stick around for very long. They'll leave for an environment where they have more autonomy, where they feel empowered to do their best work, and where they're trained to do their best work. And when they leave, you're back to square 1, trying to find and train new hires, which is time consuming, demoralizing for you and your team, and it's costly.

Rob Da Costa:
Then there's client turnover. Your clients expect a certain level of service and expertise and consistency. And when your team underperforms, they notice. Maybe deadlines are missed or the quality of work isn't up to par or they're just not delivering against the outcomes that you all agreed at the beginning of the campaign. Whatever the case, your clients aren't getting the results that they were promised. And in today's competitive market, they won't hesitate to go elsewhere and find someone else. Losing clients isn't just a financial hit. It's a blow to your reputation, one that can have a long term consequences for your agency, and it's that sense of taking one step forward and one step back.

Rob Da Costa:
Finally, there's the issue of misplaced focus because, and this is really important, as the agency owner, your role is to lead, to strategise, and to drive your business forwards. But when you're bogged down in micromanaging and lurching into rescue, you're not leading, you're just managing. You're so busy dealing with the day to day operations that you don't have the time or the mental space to think about the bigger picture. Or when that happens, your business stagnates. You need to be the captain standing on the bridge of your ship heading towards a desert island, not the iceberg. And, also, you're not innovating. You're not growing. And you're certainly not enjoying the fruits of your labor.

Rob Da Costa:
So what's the key takeaway here? Micromanaging is a vicious circle that can drag down the entire business. But here's a silver lining. The issues we're talking about are definitely not insurmountable. They can be addressed. I've helped hundreds of agencies before overcome this, but it requires a shift in how you approach leadership and team management. And, of course, it it also requires that you hire the right people in the right seats. And that's exactly what we're gonna explore next. So let's dig in and get to the heart of the matter.

Rob Da Costa:
The root cause of this micromanagement cycle isn't just that you're a perfectionist, which is a bad thing, or that your team isn't capable. It's much deeper than that. The real issue is that your agency lacks a strong second tier of leadership. So what exactly do I mean by a second tier of leadership? Think of it like this. If your agency is a ship, you're the captain, but every ship needs officers to run smoothly, to manage the crew, to navigate the waters, and to keep everything on course. Without these officers, you're left trying to steer the ship away from the iceberg, manage the crew, and keep an eye on the horizon all at once. It's overwhelming, and, eventually, something's gonna slip through the cracks, and you're probably gonna hit the iceberg. The 2nd tier of leadership is crucial because it allows you to delegate with confidence.

Rob Da Costa:
It's the layer of leaders who can take ownership of entire segments of your business, manage the teams, and ensure that everything runs smoothly without needing your constant input. Without this layer, you're essentially trying to do everything yourself. And as your agency grows, that becomes impossible. And this is exactly where Jane found herself. She's got a team of 12, and she's managing all those people. So, of course, she's got no time to do anything else. So now let's talk about what I call the missing middle. This is the gap between you, the agency owner, and your frontline employees.

Rob Da Costa:
If this gap isn't filled with capable leaders, everything falls on your shoulders. You're the one making every decision, solving every single problem. You got your plate full because people are coming to your desk every day with their wheelbarrows of crap, and you're having to oversee every single detail. And if I'm honest, that's how I felt at the point of me selling my agency. And whilst that might have worked when you were just starting out or when you had a few staff, it's definitely not sustainable as your agency scales. Building this middle layer of leadership is like strengthening the walls of your house, just to use another metaphor. Your foundation, that's your vision, your core values, that might be solid, and your roof, which is your business goals, might be clear. But if the walls aren't strong enough, the whole structure is unstable.

Rob Da Costa:
That's exactly what happens when you don't have that second tier of leadership. You're left holding everything up. And trust me, that's not a load you want to carry for very long. So why does this happen? And why do so many agency owners struggle with this? Well, for 1, there's a reluctance to let go. You've built the business from the ground up, and it's hard to trust someone else with something so important. There's a fear that no one can do the job as well as you can or that things will fall apart if you're not involved in every decision. These are all stories that you're just telling yourself. I haven't got time to go into that in detail today, but just know that if that's how you think and feel, they're just stories that you're telling yourself that keep you stuck where you are.

Rob Da Costa:
Now there's also the issue of cost because obviously developing a leadership requires investment both in terms of money and time, and it can feel daunting to spend resources on training and salaries, especially when you're trying to grow your business and every pound counts. But here's the thing, the cost of not building this 2nd tier is far greater. The turnover, the client churn, and the burnout, it all adds up, and it's far more expensive than investing in leadership early on. The final piece of the puzzle is the leadership gap. This is where you, as the agency owner, haven't fully transitioned from being a doer to being a leader. You're still trying to wear all the hats. And because of that, there's no one else in your agency who's fully empowered to take on leadership roles. In fact, everyone wants your time, including clients.

Rob Da Costa:
And the gap exists because you haven't developed your team into leaders who can carry that load. So to sum it up, the root cause of micromanagement is the absence of that crucial second tier of leadership. And without it, you're left doing everything. Now I totally understand that when you first start hiring people, you can't afford to hire expensive sort of second tier people. You're gonna hire more junior people. But at some point, you need to take stock of this. And and in your vision, have some clarity around when you're gonna start building that second tier of leaders. And this is often what has led to this problem that we've hired the most expensive people we can afford, but they are pretty junior.

Rob Da Costa:
And so this massive gap emerges between you and the rest of the team. So be really mindful of that. And in your vision, make sure that you have got the key metrics to tell you when you should hire and who you should hire so you can do it with confidence and clarity. Okay. To wrap this up, let me share some final thoughts with you. Building a strong second tier of leadership isn't just about solving today's problems. It's about setting your agency up for long term success. Start by identifying potential leaders that you have in your team or hire the most, advanced people that or hire the most senior people that you can afford and invest in their growth and empower them to take ownership.

Rob Da Costa:
The benefits of this are enormous from improved efficiency to reduced stress and allowing you to focus on your superpowers, which are the things that you can truly only do. And they're the key to your agency's sustainable growth. Now this was a discussion that I had with Jane, and I'm really excited that she's gonna be joining my group coaching program, the self running agency, where we support agencies to put everything in place that I'm talking about in today's podcast. So thank you so much for tuning into this week's agency accelerator. If you found value in the episode, please do make sure you hit the like and subscribe button. Do consider leaving a review because I love hearing from you guys, and I know it's good to know what is good content and what you want more of. And, of course, it helps the algorithm show the podcast to more people. But until next week, keep building those strong foundations, and let's accelerate your agency's growth together.